TERMS & CONDITIONS
Services Provided & Updates: We contractually agree to visit your pet/s on the agreed dates and times (within a 3 hr window, depending on logistics and medication needs), with keys provided, to carry out duties as discussed at time of booking. Updates can be sent as often or as little as requested, by text, email or WhatsApp. Please note these can sometimes be unreliable when abroad and may incur roaming charges. Text photos/videos will no longer be provided due to cost but photos by email or WhatsApp are still offered.
Additional 5* Services: closing curtains, watering plants and putting bins out may be provided free of charge if requested in advance.
Working Hours: General Pop-In House Visits are 8.30 - 11.30 am & 3.30 - 6.30 pm; 7 days a week; 364 days a year. Bank Holiday visits may start at 8.00 am. Christmas Day hours are 9 - 11.30 am only.
Keys: Our Carers DBS/CRB certification (available to view upon request) allows us to hold clients keys, they are discretely tagged, worn around the neck and kept in a safe place at all times.It is your responsibility to provide your Carer with working keys prior to commencement. Newly cut keys must be tried & tested. Keys can be handed over at Initial Introduction Meeting, hand delivered to your Carers address or left with Carer for future use.
Insurance/Security/House Liability: We are not to be held responsible for any break-in's or damage to your property while you are away. The Cat Carer holds full Pet Business Liability Insurance. Our vehicles are unmarked so as to not make it obvious you are away. If you have CCTV/Cameras/WebCams externally or internally you have a legal duty to disclose this to us.
Pricing: Prices start at £12 per visit. Prices may vary according to distance, number of pets, medical requirements and work involved. Price will be set at Introduction Visit based upon individual needs.
Payments: Payments by Bank Transfer, Credit Card or Cash, no cheques. A deposit of £10.00 is taken upon booking to secure dates, non-refundable, this will be deducted from the total fee payable, the balance is to be paid in full on or before commencement of services rendered. Invoices and/or receipts can be supplied upon request.
Bank Transfer: Barclays Bank; Name: L. Newman; A/C No: 90074810; Sort Code: 20-30-89; Reference: Your name.
Cancellation Policy: Cancellations received within 48 hours will be refunded, anything less will be charged for at the normal rate. Online Bookings must be cancelled or rescheduled online. Personal bookings must be cancelled in writing by text or email within the 48-hour window. However, we do reserve the right to retain the £10 deposit. Please Note: The Cat Carer reserves the right to decline bookings without reason or terminate services due to safety concerns, pet welfare, financial concerns, time restraints, inappropriate or uncomfortable situations. Welfare of animals and Carers are our utmost concern.
Failure to Pay: Failure to pay within the specified time period will result in services being withdrawn and retention of keys until rectified. Notice will be served after 28 days. Payment is expected either before commencement, on the first day or immediately upon receipt of Invoice on your return.
Bank Holidays & Short Notice Bookings: Pet care requested on Bank Holidays will be charged at double time when booked in advance. Short Notice (within 24 hrs) bookings will be charged an extra £3 per visit. Please note that Christmas Day we will provide 1 morning visit only (unless medication is required), extra food will be left to cover evening meal.
Medication: All relevant customers will be required to sign a Consent Form for the administration of medication. This gives us permission to administer in accordance with your instruction and eliminates us from any blame and responsibility if your pet has an adverse reaction to the medication. A Vets Release Form must be signed that gives us consent to transport your pet in the case of an emergency.